If you have questions about anything at Jackpots In A Flash Casino, check here first. These are the most frequently asked questions about our casino. We've arranged this material to be read straight through like a tutorial for first-time online players and also as a quick reference source for more experienced players.
If you don't find the information you're looking for, contact our Support Desk, support@thepalacegroup.com - we're here to serve you round the clock!
Topics:
- HOW TO GET STARTED
- ACCESSING THE FLASH CASINO
- DOWNLOAD CASINO & INSTALLATION
- REGISTRATION
- LOG IN
- SECURITY & PRIVACY
- BANKING
- LEGALITIES
- GAME PLAY
- ADDING MORE GAMES
- SUPPORT
1. HOW TO GET STARTED
1.1 Learn how to get started now
2. ACCESSING THE FLASH CASINO
2.1 What is the difference between the Flash Casino and the
Download Casino?
2.2 How do I get access to the instant-play flash casino?
3. DOWNLOAD CASINO & INSTALLATION
3.1 How do I download the free software?
3.2 What do I do once the download is complete?
3.3 Where is the downloaded file?
3.4 What is the installation file called?
3.5 What are the minimum system requirements?
3.6 How do I connect to the casino?
4. REGISTRATION
4.1 How do I register at the Casino?
4.2 What is the minimum purchase amount?
4.3 I want to play for free but I am asked for a credit card - why?
4.4 Do I pay to play as a Guest?
4.5 For how long will my Guest account be active?
4.6 Can I open a Real or Guest account by phone or e-mail?
4.7 Can I purchase more casino chips in Guest mode?
5. LOG IN
5.1 How do I log-in directly from the site?
5.2 How do I log in to the Download casino?
5.3 Can I log in to one casino using an account number I got when
I registered at the other casino?
5.4 What is my password/account number?
5.5 What if I try logging in and it does not connect?
6. SECURITY & PRIVACY
6.1 Are my credit card details safe?
6.2 How safe is it to give my credit card details over the
Internet?
6.3 Are my account number and password safe?
6.4 How safe or secure are the download and flash casinos?
7. BANKING
7.1 Are my transactions secure?
7.2 How do I purchase credits?
7.3 How do I cash-in my winnings?
7.4 What fraud prevention measures are in place?
7.5 Will my game-play show up as a gambling charge on my
credit card?
7.6 If I register at one casino and play on the other do I have to
buy more credits?
8. LEGALITIES
8.1 Am I old enough to legally play at this casino?
8.2 Can I register a credit card at the casino that is not in my
name?
9. GAME PLAY
9.1 How fair are the games at your casino?
9.2 What happens if I lose my connection to the gaming server?
9.3 Why do the slot wheels just keep spinning and don't stop?
9.4 Why does the Roulette ball just keep spinning and doesn't
stop?
9.5 Why do the cards not flip over during a hand?
10. ADDING MORE GAMES
10.1 How do I download more games?
10.2 Why is a game grayed out?
10.3 What do I do if a game I play has "upgrade available" written
on it and is grayed out?
10.4 What if I get an error while downloading further games?
10.5 Why does it take so long to download new games?
11. SUPPORT
11.1 What do I do if I need technical assistance?
11.2 Who do I contact for account queries?
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