Frequently Asked Questions

Jackpots In A Flash runs so smoothly that you won’t run into many problems when you play our casino games, but when you do we are here to help you in any way that we can. Our crack team Customer Service Liaisons are available to you at all times, but when you’ve got a smaller query it’s often simpler to check out the answers to our first.

Is the Casino Licensed and Regulated?

Of course we’re licensed and regulated! We’re completely committed to maintaining international online casino standards, and regular monitoring helps us to ensure that we do it. You’re in the safest possible hands, so you can focus on enjoying yourself and playing the best possible game that you can so that you win as much as possible.

Is There a Mobile Casino Option?

We’re pleased to say that not only is there a mobile platform for Jackpots In A Flash; it’s among the best mobile options in the world today. It’s solid, well built and robust enough to work on any operating system and mobile device including Windows, iOS and Android options.All of our mobile casino games are especially adapted from their original online formats, or specially created for playing on handsets. This means they are optimised for their smaller screens and processing powers, and your gameplay will never be choppy or compromised in any way.

Do I Need Separate Casino Accounts?

You can access the same player account at Jackpots In A Flash across all devices, so your funds and bonuses are always consolidated. That’s convenient in itself, and playing across devices also means you can fit your casino games into your daily life in a truly seamless way.Start your session in bed on your laptop, continue on your smartphone as you commute to work, wind down on your tablet as you wait in the boardroom for the next meeting to start and finish up on the desktop in your office!

Can the Software be Uninstalled?

Why on earth would you want to do that? But yes, if you need to you can follow the normal uninstall process specified for your device.

How Do I Access the Casino Games?

Our casino software can be downloaded to your desktop or your laptop, as our app can be to your smartphone or tablet. It’s also possible, if the memory space on your device is limited, to visit us directly through your browser and play our games.

Why Won’t My Games Work?

You may notice cards that won’t turn over or Roulette wheels and Slots reels that won’t stop turning every now and then, in both the Jackpots In A Flash online and mobile casinos. This is usually because your Internet connection is slow, and the only thing you can do is wait it out or restart your modem. It should only take a few moments to resolve itself and re-establish good connectivity. Another issue could be the tracking cookies, which we suggest you delete on a weekly basis.

How Does Random Number Generation Work?

Random Number Generation is the creation of results from casino games, using special software. It’s used extensively at Jackpots In A Flash, to protect you and keep your games completely fair. Essentially, it’s great news for you!

What Promotions are on Offer?

To boost your bankroll and make playing the casino games at Jackpots In A Flash even better, we’ve got some truly fabulous rewards to lavish on you! Check out our impressive Welcome Bonus to get you started on the right foot, and then take a look at our Promotions page to see what else is currently on offer.

How Do I Check the Playthrough Conditions?

At Jackpots In A Flash, we believe that you should always have as much info as possible before you make any decisions, including whether or not to take part in any of our promotions. This way, you’ll be able to manage your money better and have a better experience overall. To check out specific playthrough conditions, all you need to do is make your way to the Terms and Conditions page.

How Do I Claim Bonuses and Rewards?

All you need to do to access your bonuses is log into your personal Jackpots In A Flash account and then follow the easy prompts that follow. You’ll be taken through the entire process in a matter of moments.

How Safe and Easy are Transactions?

The wide range of banking options that we have available at Jackpots In A Flash should accommodate every player, and they’re very simple to access and use. For full details check our Banking page.Every deposit and withdrawal is also encrypted with state-of-the-art SSL technology, which is considered the gold standard for online finances. Your funds and all your personal info will be so protected, it will be as if it was never online in the first place!

How Do I Open an Account?

It couldn’t be easier to register with us and start enjoying our fantastic casino games and rewards. Make your way to our sign-up page, follow the prompts and put in all your personal info. You’ll be able to make deposits and start playing whenever and wherever you please.

What is a source of wealth request?

Due to our AML compliance and alignment with current FATF recommendations and FIAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.

“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth.  Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:

  • bank statements
  • Payslip
  • Recently filed business accounts
  • sale of an asset details in the completion statement
  • divorce settlement and court order specifying the written settlement agreement
  • inheritance money in the form of the Will statement

Please Note! We will have dedicated staff to facilitate the verification.  Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.

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